UNY Public Relations participated in the effort to improve the service quality for public complaint management. Together with State Universities in Indonesia, UNY has actively support the management of online Public Service Complaint known as LAPOR. The meeting which was held on 29 May 2020 was conducted through online meeting. The event that was hosted by Public Relations of Ministry of Education and Culture Secretariat’s actually was done periodically. Through this event, it is expected that every stake holders will gain better understanding and valuable opportunity to develop the system.

Covid 19 has tick the awareness to have a new model of online information services. The need to limit face to face meeting is a good reason for universities to prepare reporting strategy using possible online means.

“So far, it is common for students and parents to have face to face approach in getting information services. For us who operate in eastern Indonesia, we need to take gradual measure to improve the use of online media,” Public Relations of Universitas Pattimura said. Public Relations of UPI explained that reports submitted through the online application were forwarded to the processing unit to satisfaction of feedback. "UPI already has standard operation procedure in managing any report from online media. At the end of the procedure, the report will be archived by the Head of the Report and Documentation Section,” UPI Public Relations said.

Related with the latest implementation of rules engine 2.0 on LAPOR application, the Head of UNY’s Bureau of Academics, students and cooperation expected that this improvement will boost UNY performance on information and report service. “We expect that LAPOR (Online) will help the public to submit any complaint and suggestion openly. A quick response from UNY hopefully will give the public satisfaction,”Setya Budi Takarina said. (ratnae; Tj.Lak)

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